FY25 Banking Complaints – Complete Visual Analytics Dashboard

Using real data from RBI’s Ombudsman Scheme Annual Report 2024–25.

1. Credit Card Complaints by Bank Type (FY25)

Private Sector Banks

32,696

Public Sector Banks

3,021

Other Banks

~15,094

2. YoY Change in Complaint Categories (FY25)

Credit Cards

+20.04%

ATM & Debit Cards

-28.33%

Mobile / E-Banking

-12.74%

Pension

-33.81%

Remittances

-9.73%

Para Banking

-24.16%

Deposit Accounts

+7.67%

Loans & Advances

+1.63%

3. Share of Total Complaints (FY24 vs FY25)

Private Sector Banks

FY24

34.39%

FY25

37.53%

Public Sector Banks

FY24

38.32%

FY25

34.80%

4. Complaints by Major Categories (Volume in FY25)

Loans & Advances

86,670

Credit Cards

50,811

ATM & Debit Cards

18,082

Mobile / E-Banking

~13,000

Pension

2,719

5. Complaint Volumes by Bank Type (FY25)

Private Sector Banks

111,199

Public Sector Banks

103,117

Small Finance Banks

42% YoY Surge

Other Banks

~82,005