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FY25 Banking Complaints – Full Visual Dashboard

FY25 Banking Complaints – Complete Visual Analytics Dashboard

Using real data from RBI’s Ombudsman Scheme Annual Report 2024–25.

1. Credit Card Complaints by Bank Type (FY25)

Private Sector Banks
32,696
Public Sector Banks
3,021
Other Banks
~15,094

2. YoY Change in Complaint Categories (FY25)

Credit Cards
+20.04%
ATM & Debit Cards
-28.33%
Mobile / E-Banking
-12.74%
Pension
-33.81%
Remittances
-9.73%
Para Banking
-24.16%
Deposit Accounts
+7.67%
Loans & Advances
+1.63%

3. Share of Total Complaints (FY24 vs FY25)

Private Sector Banks

FY24
34.39%
FY25
37.53%

Public Sector Banks

FY24
38.32%
FY25
34.80%

4. Complaints by Major Categories (Volume in FY25)

Loans & Advances
86,670
Credit Cards
50,811
ATM & Debit Cards
18,082
Mobile / E-Banking
~13,000
Pension
2,719

5. Complaint Volumes by Bank Type (FY25)

Private Sector Banks
111,199
Public Sector Banks
103,117
Small Finance Banks
42% YoY Surge
Other Banks
~82,005

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